Introduction
At Medzell, our mission is to bridge the gap between global buyers and premium medical device manufacturers. This success story highlights how Medzell acted as a virtual export sales team for Micromedica Laboratories, enabling them to close a $3,480 order with a buyer from Côte d’Ivoire.
Background
Micromedica Laboratories, renowned for its high-quality diagnostic solutions, sought to expand its international reach. Leveraging Medzell’s platform and expertise, they listed their products to attract potential buyers from emerging markets.
On October 29, 2024, at 10:48 PM, a buyer from Côte d’Ivoire expressed interest in purchasing Sickle Cell Rapid Test Kits. Medzell promptly added the inquiry to Micromedica’s dashboard the same day, ensuring swift communication and transparency.
Challenges
- Buyer Negotiations: The buyer required clear guidance on product specifications and pricing.
- Coordination and Follow-ups: Effective communication between the buyer and manufacturer was critical to maintaining trust and closing the order.
- Export Logistics: Ensuring seamless documentation and shipping arrangements was vital to fulfilling the order.
Solution
Medzell’s dedicated account manager, Stephy, took the lead in this transaction. Acting as a virtual export sales team for Micromedica Laboratories, Stephy provided end-to-end support:
- Facilitated Negotiations: Stephy worked closely with the buyer, addressing all their queries and ensuring the product’s value was well understood.
- Regular Follow-ups: Persistent follow-ups ensured that the buyer’s requirements were met promptly.
- Streamlined Processes: By coordinating payment details, shipping arrangements, and ensuring the necessary documentation, Stephy ensured a smooth transaction.
Outcome
The order, valued at $3,480, included the following details:
- Product: Sickle Cell Rapid Test Kit (25 Tests)
- Quantity: 100 units
- Ex-Works Value: $3,000
- Packing & Forwarding Charges (via DHL): $480
- Total Amount Chargeable: $3,480
Micromedica Laboratories received payment in November 2024, and the buyer received the shipment in December 2024.
Impact
- For the Buyer: The buyer from Côte d’Ivoire benefited from Medzell’s premium customer support, ensuring a hassle-free purchasing experience.
- For Micromedica Laboratories: By leveraging Medzell’s platform, Micromedica expanded its international footprint and closed a significant order with ease.
Testimonial
“Medzell’s support was pivotal in closing this deal. Their professionalism and timely interventions made all the difference. We look forward to more collaborations with Medzell as our trusted export partner.” — Micromedica Laboratories
Conclusion
This success story underscores Medzell’s commitment to empowering manufacturers with comprehensive support and helping them thrive in the global market. We celebrate this milestone and look forward to enabling more success stories for our partners.
